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Marketing & Public Relations

Customer Experience & Relationship Marketing

Learn how to create stronger customer relationships by understanding customer expectations, journeys and experiences. The course focuses on customer engagement, loyalty, service excellence, feedback and practical strategies for improving long-term customer value. Think Tank Consultancy offers Customer Experience & Relationship Marketing Course in Marketing & Public Relations.

One Week
35 Training Sessions
English
Confirmed
๐Ÿ“ฃ
MPR-005

Course Schedule

Filter by city or search for your preferred date.

Filter by City
Venue Start Date End Date Net Fees Details & Registration
๐Ÿ‡ฆ๐Ÿ‡ช DIFC, Dubai, UAE October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡ถ๐Ÿ‡ฆ Doha, Qatar October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡ธ๐Ÿ‡ฆ Riyadh, Saudi Arabia October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡ธ๐Ÿ‡ฆ Jeddah, Saudi Arabia October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡ฌ๐Ÿ‡ง London, UK October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ Edinburgh, Scotland October 26, 2026 October 30, 2026 4500 GBP Register
๐Ÿ‡ซ๐Ÿ‡ท Paris, France October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฎ๐Ÿ‡น Milan, Italy October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฎ๐Ÿ‡น Roma, Italy October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ช๐Ÿ‡ธ Barcelona, Spain October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ช๐Ÿ‡ธ Madrid, Spain October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ณ๐Ÿ‡ฑ Amsterdam, Netherlands October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฉ๐Ÿ‡ช Munich, Germany October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฉ๐Ÿ‡ช Berlin, Germany October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡จ๐Ÿ‡ญ Geneva, Switzerland October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡จ๐Ÿ‡ญ Zurich, Switzerland October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡จ๐Ÿ‡ญ Interlaken, Switzerland October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฏ๐Ÿ‡ต Japan October 26, 2026 October 30, 2026 6950 GBP Register
๐Ÿ‡ฆ๐Ÿ‡บ Sydney, Australia October 26, 2026 October 30, 2026 6950 GBP Register
๐Ÿ‡น๐Ÿ‡ท Turkey October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡น๐Ÿ‡ท Istanbul, Turkey October 26, 2026 October 30, 2026 4000 GBP Register
๐Ÿ‡ธ๐Ÿ‡ฌ Singapore October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฎ๐Ÿ‡ฉ Bali, Indonesia October 26, 2026 October 30, 2026 4950 GBP Register
๐Ÿ‡ฒ๐Ÿ‡พ Kuala Lumpur, Malaysia October 26, 2026 October 30, 2026 4000 GBP Register

Course Syllabus

A structured programme covering all key aspects of the subject, from fundamentals to advanced techniques.

1

Understanding Customer Experience

Day 1 โ€” Customer expectations, behaviour and the foundations of experience management
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2

Customer Journey Mapping

Day 2 โ€” Mapping customer journeys and identifying opportunities for improvement
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3

Relationship Marketing & Customer Loyalty

Day 3 โ€” Building meaningful relationships and increasing customer retention
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4

Customer Communication & Service Excellence

Day 4 โ€” Improving customer interactions, communication and service experiences
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5

Customer Insights & Experience Improvement

Day 5 โ€” Using customer feedback and performance measures to improve experience
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Ready to Master Customer Experience & Relationship Marketing?

Register now or speak with our training specialists to arrange an in-house programme for your team.

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